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ToU

Summary

Full policy

PRIVACY AND DATA PROTECTION POLICY

Effective date: 1 September 2023
Last updated: 19 June 2026

1. Importance of data protection

The protection of personal data is a serious matter that is particularly important to ESSENS Sàrl.

In the course of its activities, ESSENS Sàrl ensures that personal data is processed lawfully, fairly, proportionately, transparently and securely.

The purpose of this Privacy Policy is to inform data subjects about how ESSENS Sàrl collects, processes, stores and protects the personal data entrusted to it.

Processing is carried out in accordance with:

the Federal Act on Data Protection of 25 September 2020 (revFADP), applicable since 1 September 2023;
its implementing ordinances;
the General Data Protection Regulation (GDPR), where applicable.

For ease of reading, terms referring to persons are used in a generic sense and apply equally to all persons, regardless of gender.

This policy applies in particular to the following services:

external confidential counsellor services;
human resources consulting;
supervision;
professional support;
in-person training;
online training (e-learning);
use of ESSENS’s digital platform: lesformateurs.ch.

2. Data controller

The data controller is:

ESSENS Sàrl
Sophie SCHINDLER
Managing Director and Data Controller

Email: sophie.schindler@essens.ch

3. Personal data processed

We are responsible for collecting, processing and using personal data provided:

by our clients;
by their employees;
by representatives of their organisation;
by users of our services and training platform.

The data that may be processed includes, in particular:

first and last name;
email address;
telephone number;
job title;
department or organisational unit;
employer or affiliated organisation;
information required to provide the services;
information provided voluntarily in connection with an engagement or a contact request.

In connection with the e-learning platform, the following data may also be processed:

user ID;
account creation date;
login data required to access the platform;
assigned modules;
training progress;
completion rate;
results obtained in quizzes or assessments;
certificates or attestations issued;
technical information required for the operation and security of the platform.

The data collected is limited to what is strictly necessary to provide the services and comply with applicable legal obligations.

4. Purposes of processing

Personal data is processed exclusively for the following purposes:

performance of contracts entered into with clients;
management of the business relationship;
provision of the agreed services;
organisation of training and support services;
management of access to the e-learning platform;
learning progress monitoring;
issuance of attestations or certificates;
invoicing;
compliance with legal obligations;
continuous improvement of services;
IT security and prevention of misuse.

5. Legal basis for processing

Processing is based in particular on:

the performance of a contract or pre-contractual measures;
the data subject’s consent, where required;
the legal obligations to which ESSENS Sàrl is subject;
ESSENS Sàrl’s legitimate interest in providing its services safely and effectively;
the Client’s legitimate interest in implementing training, prevention or compliance measures.

6. Data relating to the e-learning platform

As part of the delivery of its online training courses, ESSENS Sàrl processes certain data in order to:

create user accounts;
manage access;
monitor learning progress;
issue certificates;
compile statistics;
improve training content.

The data processed may include, in particular:

modules taken;
login dates;
progress rates;
completion rates;
scores obtained in assessments;
certificates issued.

This data is used exclusively for educational, administrative, statistical, compliance and continuous improvement purposes.

7. Reporting and information provided to the Client

Where training is delivered on behalf of a client organisation, ESSENS Sàrl may provide that organisation with certain information enabling it to monitor the rollout of the training programme.

This information may include, in particular:

the number of registered users;
the number of active users;
completion rates by user;
scores by user;
aggregated statistics by department, entity or target group;
the number of certificates issued.

Unless otherwise provided by contract, ESSENS Sàrl does not provide the Client with details of the individual answers given by users in questionnaires, quizzes or learning exercises.

The information provided is limited to what is necessary to enable the Client to manage, monitor and document its training and prevention initiatives.

8. Client’s responsibility

When acting as an employer or principal, the Client remains responsible for informing its employees about:

the existence of the platform;
the purposes of processing;
the categories of data collected;
any reporting information made available to it.

The Client warrants to ESSENS Sàrl that the data transmitted has been collected and disclosed in accordance with applicable law.

9. Collection and disclosure of data

Only data necessary for the intended purposes is collected.

ESSENS Sàrl does not sell, rent or otherwise commercially exploit any personal data.

Data is disclosed to third parties only:

with the consent of the data subject;
where required by a legal obligation;
where provided for in a written agreement;
where a technical service provider acts on behalf of ESSENS Sàrl;
where such disclosure is necessary to protect ESSENS Sàrl’s legitimate rights.

10. Processors and hosting

ESSENS Sàrl may use specialised service providers for:

hosting;
maintenance;
backups;
IT security;
operation of the training platform.

These service providers are subject to appropriate contractual confidentiality and data protection obligations.

Data is hosted in Switzerland or the European Economic Area whenever possible.

Any transfer outside these territories is carried out in accordance with the requirements of applicable law and subject to appropriate safeguards.

11. Data security

ESSENS Sàrl implements appropriate technical and organisational measures to protect personal data against:

loss;
alteration;
destruction;
unauthorised access;
misuse;
unlawful disclosure.

However, no IT system can guarantee absolute security.

Despite the measures implemented, ESSENS Sàrl cannot guarantee the complete absence of cyberattacks, intrusions or security incidents reasonably beyond its control.

12. Confidentiality

Confidentiality is a fundamental principle of the services provided by ESSENS Sàrl.

Information disclosed in connection with an external confidential counsellor engagement, support services, or in-person or e-learning training is handled with the utmost discretion, in accordance with the rules applicable to those services.

The principles of confidentiality are systematically reiterated during individual meetings.

13. Retention and anonymisation

ESSENS Sàrl retains data only for as long as necessary to achieve the intended purposes or comply with applicable legal obligations.

Where possible, data is anonymised or deleted when it is no longer required.

Unless a legal obligation or overriding legitimate interest requires otherwise, data is deleted or anonymised no later than two years after the end of the engagement or contractual relationship.

Data relating to online training may be retained for longer where necessary:

to reissue certificates;
to provide evidence that training has been completed;
to comply with the Client’s regulatory obligations;
to defend ESSENS Sàrl’s rights.

14. Responsibility for messages transmitted

Employees, client representatives, partners and other persons who contact ESSENS Sàrl remain responsible for the content of the information they transmit.

They must ensure that they transmit only the data necessary for the purpose of their request, whether by telephone, post or email.

15. Rights of data subjects

Subject to the limitations provided for by applicable legislation, data subjects have, in particular, the following rights:

right of access;
right to rectification;
right to erasure;
right to object;
right to restriction of processing;
right to receive or have certain data transmitted;
right to withdraw consent previously given;
right to lodge a complaint with the competent authority.

Requests may be sent to ESSENS Sàrl at the address provided below.

ESSENS Sàrl endeavours to respond within thirty days.

16. Website

ESSENS Sàrl is the sole operator of the following websites:

The websites:

are hosted in Switzerland;
use a secure SSL connection;
do not use tracking or profiling cookies;
do not use advertising tracking tools;
do not contain links to social networks.

Information submitted via the contact form is used exclusively to respond to the request addressed to ESSENS Sàrl.

17. Disclaimer relating to training content

The content offered by ESSENS Sàrl, in particular as part of its e-learning modules, is intended exclusively for educational, informational and preventive purposes.

It does not constitute:

individual legal advice;
medical advice;
psychological advice;
psychiatric advice;
therapeutic consultation;
individualised HR advice or assessment.

Decisions made on the basis of the content provided remain the sole responsibility of the user and their employer.

Training modules are not a substitute for the involvement of qualified professionals where the situation requires it.

18. Amendments to this policy

ESSENS Sàrl reserves the right to amend this Privacy Policy to take account of:

changes in its activities;
its tools;
its services;
its contractual obligations;
changes in applicable legislation.

The version in force is the version published or communicated at the time the relevant services are used.

19. Contact

For any questions regarding the processing of personal data:

ESSENS Sàrl
Sophie SCHINDLER
Managing Director and Data Controller

Email: sophie.schindler@essens.ch

Cookie

Summary

Cookie Policy

Full policy

EN — Cookie Policy – Essens Sàrl

1. Definitions

Cookies: small text files placed on your device when visiting a website or application, used to collect information and enable certain functionalities.
Publisher: Essens Sàrl, Chemin Paul-Henri Mallet 14, 1231 Conches, Switzerland
User: any person who accesses the Platform or the website.
Personal Data: any information relating to an identified or identifiable person collected via cookies.

2. Purposes of cookies

We use cookies to:

Ensure the technical operation of the Platform (e.g., session and authentication cookies).
Improve the user experience (language preferences, playback settings).
Measure audience and performance (anonymised or pseudonymised analytics of visits, page views and journeys).
Prevent fraud and secure access (detection of suspicious activities).

3. Categories of cookies used

Strictly necessary (essential) cookies: indispensable for the service to function (e.g., session management, security). Their use does not require prior consent.
Performance/analytics cookies: collect information about use of the site (pages visited, time spent, errors). They may be deployed with or without consent depending on the technical implementation; where possible, these cookies are anonymised.
Functional cookies: remember choices you make (language, display preferences). Consent may be requested where necessary.

4. Consent and cookie management

Consent: on your first visit, and whenever non-essential cookies are used, you will be asked to give explicit consent via a banner or cookie management panel.

Managing preferences: you can change your preferences at any time via:

The cookie panel displayed on the Platform.
Your browser settings (options to block or delete cookies).

Refusal or withdrawal of consent: you may refuse non-essential cookies or withdraw your consent at any time without significant impact on your ability to use the Platform, except for features that require such cookies.

5. Retention period

Essential cookies generally remain active for the session or for the period necessary for security and operation.
Analytics and functional cookies: the retention period is indicated in your cookie tool settings or the associated notice (generally from a few months up to 24 months, depending on type).

6. Security and confidentiality

Cookies must not allow access to sensitive data without authorization.
The Platform relies on technical measures to protect cookies and associated data (e.g., TLS for communications).

7. Your rights

You can at any time:

View active cookies on the Platform via the cookie panel.
Modify or withdraw your consent for non-essential cookies.
Request information about stored cookies, purposes and relevant partners.

Contact: stan@alloa.ch for any questions relating to the cookie policy.

8. Changes to this policy

This policy may be updated from time to time. Any changes will be published on the Platform and, where necessary, you will be informed through the usual channels.

9. Version and date

Version: 1.0
Effective Date: [to be completed upon publication]